Request Account & Data Deletion

Drivers normally receive HaulGrid accounts from a HaulGrid company, such as their employer, dispatcher, or hauling organization. If you are a driver, please first contact your company administrator to request account or access changes.

Company administrators may contact HaulGrid Support to request account or data deletion for users associated with their company. Users may also email HaulGrid directly at support@haulgrid.net.

After identity and authorization are verified, HaulGrid may delete account-related personal information that is no longer required to provide the service or meet business, legal, accounting, security, or compliance obligations.

• Login credentials
• User profile information when appropriate
• Personal account information no longer required

HaulGrid supports operational, ticketing, invoicing, settlement, and audit workflows for hauling companies. Some records may be retained when needed for business records, legal obligations, accounting, fraud prevention, security, dispute resolution, or regulatory compliance.

• Ticket records
• Settlement records
• Invoice records
• Audit logs
• Information required for legal, accounting, fraud prevention, or regulatory compliance

Account and data deletion requests are processed within a reasonable time after HaulGrid verifies the identity of the requester and confirms that the requester is authorized to make the request.