Privacy Policy

HaulGrid ("HaulGrid," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our truck dispatch SaaS platform.

Personal Information

We collect information that you provide directly to us, including:

• Name, email address, and phone number
• Company name and business information
• User credentials and authentication information
• Payment and billing information
• Driver license and vehicle information

Operational Data

We collect data related to your use of the platform, including:

• Dispatch assignments, orders, and tickets
• GPS location data (for fleet tracking)
• Uploaded documents and images (including pit tickets)
• Communication data (messages and notifications)

Automatically Collected Information

When you access our platform, we automatically collect:

• Device information and IP address
• Browser type and operating system
• Usage data and analytics
• Cookies and similar tracking technologies

We use the information we collect to:

• Provide, operate, and maintain the HaulGrid platform
• Process your transactions and manage your account
• Optimize dispatch routing and fleet efficiency
• Process OCR scanning of pit tickets and documents
• Send you technical notices, updates, support messages, and operational SMS notifications when applicable
• Respond to your comments, questions, and customer service requests
• Analyze usage trends to improve our services
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (e.g., Supabase for database hosting, Mapbox for mapping, QuickBooks for accounting integration)
• Within Your Organization: Other users in your tenant account who have appropriate permissions
• Legal Compliance: When required by law, subpoena, or other legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information

We do not sell your personal information to third parties.

HaulGrid may send operational SMS notifications to authorized users, drivers, fleet partners, subcontractors, and customer contacts. These messages may include dispatch assignments, order updates, pickup and delivery information, material details, load counts, start times, ticket reminders, settlement-related notifications, and other hauling-related operational communications.

Mobile phone numbers and SMS consent are used only to provide HaulGrid operational messaging services. Mobile opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

HaulGrid does not sell, rent, or share mobile opt-in information with lead generators, advertisers, or third parties for marketing purposes.

Message frequency varies based on dispatch activity. Message and data rates may apply. Users may reply STOP to opt out or HELP for help.

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Multi-tenant data isolation

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information for legitimate business purposes or to comply with legal obligations, including:

• Financial records for tax and accounting purposes
• Audit logs for security and compliance
• Archived data as required by applicable regulations

You have the right to:

• Access and review your personal information
• Correct or update inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Export your data in a portable format
• Opt-out of marketing communications
• Opt out of SMS notifications by replying STOP to any HaulGrid SMS message
• Disable cookies through your browser settings

To exercise these rights, please contact us at support@haulgrid.net.

Our platform integrates with third-party services including:

• Supabase (database and authentication)
• Mapbox (mapping and geolocation)
• QuickBooks (accounting integration)
• OpenAI (AI-powered OCR and optimization)

These services have their own privacy policies. We encourage you to review them.

HaulGrid is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the platform after such changes constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: